Reviews & advisory

Focused reviews of complaint risk and corrective action

Start with a question the team cannot yet answer. Agree the scope, records, review roles and decisions the work should support. Praful Mainker is the main contact.

What the first discussion covers.

The question, the cases and period to review, the records available and the decision to support.

Agree the scope before paid work starts. Timing depends on the task, access to records and the checks needed.

Set out the scope

  • The question, output and limits
  • Who does the work and who approves it
  • Who can access records and how they are protected
  • How the work will be reviewed and challenged
  • Key dates and what counts as complete
A USEFUL FIRST CONVERSATION

Start with one priority.

Talk through your needs with Praful Mainker. Agree whether a focused review would help.

Get in Touch