POV & downloads
Complaint risk assessment resources
Use the ebook and worked example in a discussion with Compliance, Operations, Risk or Audit. Start with one question and the records needed to answer it.
Model and AI Risk
Explore governance, oversight and control across financial services.
Read the sectionPOINT OF VIEW · OCTOBER 2026 · 12 PAGES
Complaint patterns and actionable risk assessment
Five questions on labels, discovery, evidence, coverage and decisions. By Praful Mainker.
Read the ebook overview and downloadProgram maturity
Complaints Program Maturity Assessment
Review your complaints program. Identify gaps and plan next steps.
Opens the assessment site. Name, company and business email are required.
Assess your program Worked exampleFollow a review
See the records, other possible causes, the result and the next step.
View the exampleA USEFUL FIRST CONVERSATION
Start with one priority.
Talk through your needs with Praful Mainker. Agree whether a focused review would help.